- Within 7 days of receiving your order, email email@example.com to request an RMA number.
- FULL REFUNDS will be issued only as long as the items are received back to Pharaoh within 15 days after the date that you receive them.
- Please send back in original packaging labelled with the RMA number on the outside of the box and sent to:
- 1335 1/2 Abbot Kinney Blvd, Venice, CA 90291
Pharaoh is not responsible for any lost or damaged items in shipping.
- If you are local, you may also drop off a return at our store.
- Upon inspection of your return, a refund will be issued in the same form as the original payment in 1 to 2 business days, in which you will be notified by email.
- Items returned must be unworn, unstained, unwashed, unaltered and in perfect condition, with all tags still attached. Shoes must be in original, undamaged box.
- Swimwear and intimates must be returned with hygienic liner intact. Socks must be returned unopened, in original packaging.
- Guild reserves the right to refuse returns at its sole discretion.
- Original shipping fees are non-refundable and the cost of shipping returns is the responsibility of the customer.
- All Sale Items are Final Sale.
- Masks are Final Sale.
- At this time, we do not offer exchanges. If you are hoping to exchange the same item for a different size, simply place a new order for the proper size needed and send your original item back to us so we can process your refund in a timely manner.
- Free shipping in the USA on orders of $150 + Up.
- We ship UPS Ground, and prices vary depending on location. If you would like expedited shipping or international shipping, we can proceed with that at an additional charge.
- Shipping charges are non-refundable. If package is refused or returned undeliverable, all round-trip shipping costs will be deducted from refund.
- Orders received before 2pm PST Monday - Friday will be shipped out within 48- 72 hours. Orders received after 2pm PST on weekdays or during the weekend and holidays will be shipped within 48 hours as of the next weekday.
If you have any questions of concerns regarding shipping, returns or exchanges, please contact us directly at firstname.lastname@example.org or call us at (310) 396-8300. We want our clients to be satisfied with every purchase they make, and we are happy to offer guidance and support.